Frequently Asked Questions
bur99 Questions & Answers
Questions about deposits, withdrawals, account verification, and support are all answered here so you can find what you need quickly.
This FAQ page covers the questions bur99 players ask most. You can read up on deposit methods, KYC verification, customer support, and withdrawal steps in full detail. If you cannot find the answer you are looking for, contact us directly in Myanmar language through our 24/7 Live Chat. bur99 is always ready to help with anything you need.
Deposit Questions
After a deposit, your balance should normally appear within a few minutes. If it hasn't shown up yet, contact us via 24/7 Live Chat with a screenshot of the successful payment or the transaction reference number. The bur99 support team will look into your deposit as quickly as possible.
Yes, you can deposit with Wave Money. Log in to your bur99 account, go to the deposit section, and select Wave Money. Transfer the money to the Wave Money number provided, then upload your transfer receipt. The minimum deposit is 10,000 Ks and your account will be credited within minutes.
bur99 supports KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer as deposit methods. Both Myanmar e-wallets and bank transfers are available, so you can deposit using whichever method suits you.
bur99 does not charge any deposit fees. However, payment services such as KBZPay or Wave Money may apply their own fees based on their policies, which are outside bur99's control. It's a good idea to check the fee policy of your payment service beforehand.
The minimum deposit amount for any payment method is 10,000 Ks. This is the same for KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers, so keep that in mind. Deposits below this amount may fail to process.
Account Verification (KYC)
KYC (Know Your Customer) verification is used to protect against financial fraud and to prevent unauthorized access to accounts. bur99 prioritizes the security of players' funds and accounts, which is why this check is in place. All submitted information is protected with SSL encryption and stored securely.
Yes. The account holder name on the bank account or e-wallet used for withdrawals must match the name registered on your bur99 account. This is a mandatory security requirement. Mismatched names may cause withdrawal issues.
bur99 protects accounts and personal information using SSL encryption. Any ID or KYC documents submitted by players are only reviewed by the verification team in accordance with the privacy policy. They are never shared with third parties under any circumstances.
If your KYC is rejected, contact the support team via Live Chat. They will explain the reason for the rejection and let you know which documents need to be resubmitted. In most cases, the issue can be resolved by providing a clear photo or a legible, unfaded ID image.
Customer Support
Before contacting us via Live Chat, please have the following ready — the email address or phone number used to log in to your account, your payment number (if it's a deposit or withdrawal issue), a screenshot of the incident, and the time it occurred (Myanmar Standard Time — MMT). Having these details ready will help us resolve your issue faster.
The bur99 support team can assist you in Burmese. You can write to us in Burmese, so there's no language barrier. Players can get in touch comfortably in the language they prefer.
Yes. bur99 customer support is available 24 hours a day, 7 days a week, including holidays, so you can reach us at any time. bur99 is always ready to help players with any issues they have.
There are two ways to contact bur99. The first is via 24/7 Live Chat on the website, where you'll get an instant reply in Burmese. The second is by emailing [email protected]. Please use only these two channels to get in touch.
If you are having trouble logging in, first check that the email address or phone number you used when registering is correct. Also make sure Caps Lock is off and your password is entered correctly. If the problem continues, contact Live Chat and our support team will help you regain access to your account.
Withdrawal Questions
After bur99 processes a withdrawal, funds normally arrive within 5 to 30 minutes. Timing may vary depending on the type of e-wallet or bank, and delays can sometimes occur due to technical issues on the bank's end.
Because bur99 processes withdrawals 24 hours a day, requests made late at night or on holidays are handled within 5–30 minutes as well. However, certain banking processes are subject to the bank's own policies and are outside bur99's control.
The minimum withdrawal amount at bur99 is 10,000 Ks. This applies to all channels — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. Your account balance must be at least this amount at the time of withdrawal.
No. The name on the bank account or e-wallet you withdraw to must match the registered player name on bur99. This is a mandatory security requirement to protect players from funds being sent to the wrong account.
If your withdrawal is showing as pending, it is likely going through bur99's payment verification process and should be completed within a few minutes. If it has been more than 30 minutes, contact us via Live Chat with the amount and any relevant details so we can look into it for you.
We're here to help
If you can't find the answer you're looking for in this FAQ, the bur99 support team is always available via 24/7 Live Chat and email to assist you in Burmese.
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