bur99 Privacy Policy
At bur99, protecting the security and privacy of your personal information is one of our core responsibilities. This policy explains how your data is handled.
Last Updated: 1 November 2026
1. Introduction
bur99 (referred to as "we" in this document) is an online casino and football betting platform operating in Myanmar. This Privacy Policy ("Policy") applies to everyone who visits the bur99.im website, creates an account, or uses our services.
The purpose of this policy is to clearly explain how we collect your personal information, what we use it for, and how we protect it. By using our services, you agree to the terms set out in this policy.
2. Types of Information We Collect
We collect various types of personal information from you in order to provide and improve our services.
2.1 Information You Provide
- Name, date of birth, and contact details provided when opening an account
- Payment information related to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers
- Financial information that may be requested to verify your income adequacy
- Requests and complaints related to our services
- Communication records from customer service interactions
2.2 Automatically Collected Information
- IP address, browser type, and device information
- Pages visited, games played, and activity logs within the website
- Login timestamps and records related to Myanmar Standard Time (MMT, UTC+6:30)
- Location data obtained from cookies and similar technologies
2.3 Data Received from Third Parties
- Data from user verification services
- Verification records from payment service companies
- Data from Myanmar banking compliance services
3. Purposes of Data Use
We use the personal data we collect only for the following purposes.
- Account Management: To create, verify, and maintain your account
- Payment Processing: To handle deposits and withdrawals via KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer, and other methods
- Legal Compliance: To operate in accordance with national laws and financial regulations
- Service Improvement: To update policies and improve the overall gaming experience
- Security Protection: To prevent fraud and unauthorized access
- Customer Support: To resolve issues via 24/7 live chat and email
- Responsible Gaming Compliance: To handle self-exclusion, betting limits, and 21+ age verification
4. Cookies and Tracking Technologies
The bur99 website uses cookies and similar technologies to improve service quality and user experience.
4.1 Strictly Necessary Cookies
These cookies are essential for login, session management, and security. Blocking them will prevent the website from functioning normally.
4.2 Functional Cookies
These cookies are used to remember your preferred language, region, and homepage display settings. You can block them in your browser settings, but the website may not save your preferences and you may need to set them again frequently.
4.3 Analytics Cookies
These cookies help us understand how the website is used so we can improve our services. Data collected from these cookies is aggregated so no individual can be identified, and it is used solely to improve the website.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, data sharing may occur in the following situations.
5.1 Service Providers
We share only the necessary data with companies that provide services on our behalf (payment processing, user verification, customer support technology providers). These companies must handle data only as we instruct and may not use it for their own purposes.
5.2 Legal Requests
Where data must be disclosed due to a court order, a lawful request from a relevant authority, or to comply with financial regulations, we will act in accordance with the law.
5.3 Business Succession
If we undergo a merger, acquisition, or transfer of assets, your personal data may be transferred to the successor. If this happens, we will notify you in advance.
6. Data Retention Period
We retain data for as long as needed to provide our services and to fulfil our legal compliance obligations.
- Account Data: May be retained for a defined period after account closure for compliance purposes
- Financial Transaction Records: Retained for a defined period in accordance with financial laws and regulations
- Communication Records: Retained for an appropriate period for issue resolution and quality improvement
- Gaming Records: Retained for an appropriate period for responsible gaming and compliance purposes
7. Data Security Measures
bur99 has put in place technical and administrative security measures to protect your personal data from unauthorized access, breaches, loss, and damage.
7.1 Technical Safeguards
- Data transfers are protected using SSL (Secure Socket Layer) encryption
- Full encryption applied at the database and server level
- Strong access control systems to block unauthorized entry
- 24/7 security monitoring to respond immediately to cyber threats
7.2 Administrative Safeguards
- Data protection training for staff who handle personal information
- Logging and auditing of staff who access data
- Regular review and updates of data protection policies
However, please be aware that no data transmission over the internet or electronic storage can be guaranteed 100% secure. We commit to protecting your data using the best methods available.
8. Your Rights
You have the following rights regarding the personal information we hold about you.
8.1 Right of Access
You may ask what personal information we hold about you. We commit to responding within a reasonable time, though we may not be able to answer every enquiry instantly due to capacity.
8.2 Right of Rectification
If any personal information we hold about you is incorrect, you may request that we correct it. You can do this by emailing [email protected].
8.3 Right of Erasure
In certain circumstances, you may request that we delete your personal information. However, data that must be retained for legal compliance purposes cannot be deleted.
8.4 Right of Restriction
You may request that we restrict the processing of your data — for example, during a period when you believe the data is inaccurate and it is being verified.
8.5 Right to Object
You have the right to opt out of receiving promotional communications from us. To exercise this right, contact us at [email protected].
To exercise any of these rights, contact us at [email protected]. We will act on your request after verifying your identity if required.
9. Protection of Minors
bur99 services are for adults aged 21+ only. If we inadvertently collect personal information from anyone under 21, we will delete it immediately. If you believe a minor has registered an account on this site, please notify us at [email protected].
10. International Data Transfers
In providing bur99 services, data may be stored on servers outside Myanmar. The data protection laws of those countries may differ from Myanmar law. We commit to putting appropriate safeguards in place to ensure fair data protection practices in all international data transfers.
11. Third-Party Websites
The bur99 website may contain links to third-party websites. These links are included as a convenience, but we have no control over those websites' privacy practices. When you visit a third-party website, please review its own privacy policy.
12. Policy Changes
We may update this Privacy Policy from time to time. If changes are made, the updated date will be shown on this page, so we recommend checking back regularly. Continuing to use bur99 services after any changes means you accept the updated policy.
If significant changes occur, we will notify active users in advance with a clear notice on the website.
13. Contact Us
For any questions, requests, or data-related matters regarding this Privacy Policy, please contact bur99 customer support.
- Email: [email protected]
- Live Chat: 24/7 live chat support on the website
We will respond to data-related requests as quickly as possible and will do our best to ensure you can continue using bur99 with confidence.